Use case · Financial Services

Regulatory policy copilot

A secure retrieval assistant that answers staff questions from approved policies, procedures and regulatory texts, with citations to every source.

The challenge

What organisations face

Policies, procedures and regulatory guidance are spread across intranets, shared drives and email. Front-line and operations staff struggle to find the current, approved answer, so they escalate routine queries to compliance or act on outdated documents. Generic AI tools are unsuitable because they cannot guarantee sources, permissions or data residency.

The solution

What VulcanTech engineers

VulcanTech would build a retrieval-augmented assistant on a privately hosted foundation model, indexing only approved, version-controlled documents with access controls inherited from source systems. Answers cite specific clauses, decline when evidence is missing and log every interaction. An evaluation suite tests accuracy against curated question sets before each release, and owners can retire superseded content centrally.

Expected outcomes

What changes for the business

  • Staff find approved answers without escalating to compliance
  • Every response traceable to a cited, current source
  • Sensitive data kept within controlled infrastructure

Capabilities

Service lines involved

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