The challenge
What organisations face
Many departments manage benefits, inspections, enforcement or social care cases on legacy systems supplemented by spreadsheets and email. Caseworkers re-key data between tools, managers lack visibility of backlogs, and policy changes require costly vendor changes. Data migration risk often stops modernisation before it starts.
The solution
What VulcanTech engineers
VulcanTech would deliver a modular case management platform with configurable workflows, role-based access, document management and reporting, using low-code components where they reduce ongoing change effort. Legacy data is profiled, cleansed and migrated in rehearsed phases, with parallel running where required. APIs connect the platform to identity, payments and partner agency systems.
Expected outcomes
What changes for the business
- A single, current view of every case
- Policy changes configured rather than re-coded
- Backlogs and performance visible to managers
Capabilities
Service lines involved
- Application ModernisationModernise ageing applications incrementally, without interrupting the operations that depend on them.
- Enterprise Systems EngineeringSystems of record for CRM, HR, licensing and operations, governed by your roles and controls.
- Microsoft Power PlatformGoverned low-code applications on Microsoft 365 data, with tracked approvals and audit history.
Public Sector & Government
Related use cases
- Citizen service assistantsMultilingual conversational assistants that answer resident questions from official guidance and guide them to the right digital service.
- Routine enquiries answered at any hour
- Contact centre staff focused on complex cases
- Environmental monitoring and analyticsSensor networks, geospatial dashboards and predictive models that help authorities track air, water and climate conditions and act earlier.
- One location-aware view of environmental conditions
- Earlier public warnings and targeted interventions
- Digital licensing and permitsEnd-to-end online services for licence, permit and registration applications, with automated checks and transparent status tracking.
- Complete applications submitted first time
- Applicants able to track progress online
Free discovery session
Explore case management modernisation for your organisation
Tell us what you're building. You'll hear back from an engineer, not an inbox.
- 1We reply within one business day to set up a 30-minute call.
- 2A senior engineer — not a salesperson — walks through your problem.
- 3You get a scoped proposal with timeline and cost. No obligation.
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